Cancellation/Refund Policy

If you wish to cancel a purchase, please contact us within 24 hours of your purchase and we will cancel and/or refund you in full, providing the item has not been dispatched.

 

Return/Refund Policy:

If you are not entirely happy with your purchase, please contact us within 14 days of receipt of your purchase, and we will refund your money. All we ask is that you pay the outward and return delivery costs, and the item is fully packaged and unused, a surcharge will be applicable if not returned in this condition. Please note all damages must be reported within 24 hours of receipt of your goods. We post items within 48 working hours of cleared payment and always obtain proof of posting. We will claim from the post office in case of missing items and send you a replacement or refund you. We ask that you wait 14 days from the date of posting before asking for a replacement or refund. If you require a refund please email us before you return the item, and the item must be returned within 14 days of purchase. Please note refunds can take up to 30 working days for any monies to reach back into your account. We will not refund items where the product or product's packaging has been damaged. We will not refund postage costs.

You may cancel your order at anytime within 30 days of purchase, all goods must be returned in their original condition. Due to the nature of our business we cannot accept any returns of goods that have been opened. 

 

Should you wish to return an item, please return to the following address: 

Maximilian Pups, Penybryn, Rhydycroesau, Oswestry, Shropshire, SY10 9BD, United Kingdom. Please include your name & order number within the package so that we can process your return quicker.

 

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